How can we help?

Top questions

• 1. Pet Insurance
  2. Contact Us

  How to contact us about your policy

    Did you know you can view and edit your policy details via My Account? You can also download your policy documents and submit any claims. If you still need help with your policy, you can contact us via the following: Claims For customers with...

• 1. Pet Insurance
  2. Payments

  Can I change my direct debit/monthly payment date?

     Thank you again for insuring your pet with us! 😊   We completely understand why you may want to change your payment date for your policy but due to the way our systems work, we are unable to change Direct Debit dates. This means your payment d...

• 1. Pet Insurance
  2. Claims

  My pet is sick

  Speak to a vet 24/7 with free FirstVet appointments, find out more here Please note, if your pet is seriously unwell we recommend you contact your vets immediately.  This service is not available on Liability only policies.

• 1. Pet Insurance
  2. Claims

  How do I make a claim?

    All customers can submit claims by logging in with their email and password through the Existing Customers area of our website, you will find the service in the ‘my quotes and policies’ area when you click on ‘My Account’.    If you would prefer...