How do I cancel my policy?

We're sorry to hear you're thinking of cancelling your policy with us!

We would love to look into possible options to lower/change your premium for you - if you would like us to send you some quotes then please let us know. 

To request a cancellation, simply click on this link to your My Account Area
Cancelling at renewal
We do our very best to keep our premiums as fair as possible come renewal but if you decide not to renew with us then please let us know. If we don't hear from you then your policy will automatically renew. 

To ensure there's no gap in your pet's cover, please don't cancel your Direct Debit Mandate before your renewal date. This will be automatically cancel your policy and stop cover before your renewal date.
Cancelling during the first 14 days 
If you cancel your policy within the 14-day cooling-off period, we will refund any payments you have made. Refunds can take between 5-10 working days to reach your account.  
Cancelling during your policy year
You can cancel your policy at any time without any additional charges or penalties. If you pay annually and are due a refund, we'll automatically process this for you. Again, refunds can take between 5-10 working days to appear in your account. 
Our team are here to help with any questions you may have about your policy and premiums. If you would like to give us a call you can reach us on 0345 340 4090 (9am-7pm, Monday-Friday and 9am-5.30pm on Saturdays) 🐾
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