What are the waiting periods before I can claim?

The following waiting periods apply if no cover was in place up to the date your new policy starts/add a pet to the existing policy: 
  • Any accident that occurs or is treated within the first 48 hours of the policy.
  • If your pet passes away in the first 14 days due to illness.
  • Any vet's fees incurred due to an illness within the first 14 days of the policy.
Waiting periods do not apply to the following: 
  • Your pet has been covered up to the date of your policy with us
  • You're adding a pet to your policy with us and they have been covered up to the date you are adding them to your existing policy
  • Renewal your policy with us
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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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