When will I receive my refund?
Refunds can take between 5-10 working days to reach your account. If you're still waiting on your refund payment then please give us a call on 0345 340 4090 (9am-7pm, Monday-Friday and 9am-5.30pm on Saturdays) and we'll do our best to help! A...
How do I renew my policy?
We will automatically renew your policy so there is no need to contact us unless you wish to make changes to your policy or cancel your renewal. You can request these changes via the following: Online: You can submit your request by using...
How do I make an outstanding payment?
you can contact us via the following: Direct Debit Call us: 0345 340 4090 we can discuss any payment related questions. Annual Card payment Call us: 0345 340 4090 we can discuss any payment related questions. We are not able to upda...
How do I track my claim?
You have two ways you can track your current claim: Online: In ‘My Account’ select the policy with the current pet you are claiming for under ‘My quotes and policies’ Call us: 0333 130 4552 to discuss your current claim
How to contact Claims
If you need help with a current claim or would like to make a claim you can contact us via the following: To submit a claim: Login to 'My Account' then click on 'My policies and quotes' and you can start a new claim on the policy for the pet ...