Stephanie

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Activity overview

Latest activity by Stephanie
  • Stephanie created an article,

    What is FirstVet?

    All of our policies (excluding Liability) have access to free appointments 24/7 with First Vet.  As a ManyPets customer you have unlimited free access to video vet appointments 24/7 with FirstVet. ...

  • Stephanie created an article,

    My pet is sick

    Speak to a vet 24/7 with free FirstVet appointments, find out more here Please note, if your pet is seriously unwell we recommend you contact your vets immediately.  This service is not available o...

  • Stephanie created an article,

    Can you help me cope with loss of my pet?

    As a team of pet lovers, we understand that your pet is part of your family. We also know how hard it can be when they go missing or when the time comes to say goodbye. That’s why we want to be the...

  • Stephanie created an article,

    Can you help me cope with loss of my pet?

    As a team of pet lovers, we understand that your pet is part of your family. We also know how hard it can be when they go missing or when the time comes to say goodbye. That’s why we want to be the...

  • Stephanie created an article,

    Can I change my direct debit/monthly payment date?

       Thank you again for insuring your pet with us! 😊   We completely understand why you may want to change your payment date for your policy but due to the way our systems work, we are unable to ch...

  • Stephanie created an article,

    How do I submit a continuation claim for an ongoing condition?

    Continuation claim’s can be submitted by logging in with your email and password through the Existing Customers area of our website, you will find the service in the ‘my quotes and policies’ area w...

  • Stephanie created an article,

    Do I need a claim form?

      No need for a form as we will deal directly with your Vets all you need to do is submit a claim online.    The more information you can upload regarding your pet's medical history and the current...

  • Stephanie created an article,

    How do I make a claim?

      All customers can submit claims by logging in with their email and password through the Existing Customers area of our website, you will find the service in the ‘my quotes and policies’ area when...

  • Stephanie created an article,

    I don't vaccinate my pet - can you still insure them?

    When a customer purchases a policy with us (either online or over the phone), they are asked to agree to all the declarations and assumptions, including the following:"You understand that you will ...

  • Stephanie created an article,

    Can you cover my pet's pre-existing condition?

    We want to make better insurance for everyone. That's why we've created a new approach to pre-existing conditions for our pet insurance policies. If you're looking to find cover for an illness or i...